FBODaily.com | FedBizOpps: FILE | D | Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

FBO DAILY - FEDBIZOPPS ISSUE OF JANUARY 20, 2018 FBO #5902
DOCUMENT

D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

Notice Date: 1/18/2018
Notice Type: Attachment
NAICS: 541513 — Computer Facilities Management Services
Contracting Office: FEDERAL AVIATION ADMINISTRATION, AAQ-620 CT - William J. Hughes Technical Center (Atlantic City, NJ)
Solicitation Number: 28509
Response Due: 1/25/2018
Archive Date: 1/25/2018
Point of Contact: Kimberly Hulme, kimberly.hulme@faa.gov, Phone: 609-485-5726
E-Mail Address: Click here to email Kimberly Hulme
(kimberly.hulme@faa.gov)
Small Business Set-Aside: N/A
Description: ***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ATTACHMENTS IN THEIR ENTIRETY.*** _____________________________________________________________ ***SIR Amendment 0008 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0008). 3. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0008, Exhibit B-001 - Pricing Schedule - Amendment 0008, Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0008, Exhibit C-024 - Example List of FAA COST Products - Amendment 0008, Exhibit L-003 - Labor Hour Template - Amendment 0008, ISC PWS - Service Center Support - Amendment 0008 _____________________________________________________________ ***SIR Amendment 0007 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0007). 3. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0007, Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0007, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0007, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0007, ISC PWS - LCAM End-User Device Support - Amendment 0007, ISC PWS - Service Center Support - Amendment 0007 _____________________________________________________________ ***SIR Amendment 0006 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0006). 2. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0006, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 00006, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0006, ISC PWS - IT Customer Training Support - Amendment 0006, ISC PWS - LCAM End-User Device Support - Amendment 0006, ISC PWS - Service Center Support - Amendment 0006 _____________________________________________________________ ***SIR Amendment 0005 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0005). 2. To provide updated documents resulting from the responses provided in Amendment 0005 (Reference File names: DTFACT-16-R-00061 - Amendment 0005, ISC PWS - IT Customer Training Support - Amendment 0005, ISC PWS - LCAM End-User Device Support - Amendment 0005, ISC PWS - Program Management Support - Amendment 0005, ISC PWS - Service Center Support - Amendment 0005, ISC Vendor Response True-up Helpdesk Total (Past 12 Months) _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0003 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0003). 2. To provide updated documents resulting from the responses provided in Amendment 0003 (Reference File names: DTFACT-16-R-00061 - Amendment 0003, ISC PWS - Service Center Support - Amendment 0003, ISC PWS - LCAM End-User Device Support - Amendment 0003, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 ). _____________________________________________________________ ***SIR Amendment 0002 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0002). 2. To provide updated documents resulting from the responses provided in Amendment 0002 (Reference File names: DTFACT-16-R-00061 - Amendment 0002, ISC PWS - IT Customer Training Support - Amendment 0002, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002). _____________________________________________________________ ***SIR Amendment 0001 is posted to complete the following: 1. To provide provide responses to industry questions, and notes regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0001). 2. To provide updated documents resulting from the responses provided in Amendment 0001 (Reference File names: DTFACT-16-R-00061 - Amendment 0001, ISC PWS - Service Center Support - Amendment 0001). _____________________________________________________________ The Federal Aviation Administration (FAA) is soliciting proposals for an Integrated Service Center to support the FAA Office of Information and Technology (AIT). This is an unrestricted �best value � competitive procurement. The NAICS code for this requirement is 541513, Computer Facilities Management Services, and the size standard is $27.5 million. The FAA plans to award one (1) indefinite delivery/indefinite quantity (IDIQ), hybrid fixed price award fee (FPAF), fixed price (FP) with performance adjustments, fixed price (FP), and time and materials (T&M) contract with a ten (10) year period of performance. Interested parties responding to this solicitation are directed to the attached Screening Information Request (SIR), DTFACT-16-R-00061 and the accompanying exhibits and attachments. All questions/inquiries must be provided in writing on the attached template, titled �Question Submission Form, � by 5 p.m., EST, November 17, 2017, to Kimberly Hulme at kimberly.hulme@faa.gov. The proposal due date can be found in Section L of the SIR. Prospective offerors are hereby on notice that any amendment(s) issued to this solicitation will be published at https://faaco.faa.gov. Therefore, it is the offerors responsibility to visit this website frequently for updates on this procurement. This announcement does not obligate the Government to award any effort resultant from SIR DTFACT-16-R-00061. Please note: The FAA Contracting Opportunities website has generated solicitation number 28509 for this SIR. The official SIR number is DTFACT-16-R-00061. Any amendments for DTFACT-16-R-00061 will be posted under the system generated number of 28509. If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/29054 to view the original announcement.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/WJHTC/28509/listing.html)
Document(s): Attachment; File Name: ISC PWS - LCAM End-User Device Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85728); Link: https://faaco.faa.gov/index.cfm/attachment/download/85728; File Name: ISC PWS - Service Center Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85729); Link: https://faaco.faa.gov/index.cfm/attachment/download/85729; File Name: DTFACT-16-R-00061 Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85737); Link: https://faaco.faa.gov/index.cfm/attachment/download/85737; File Name: DTFACT-16-R-00061 Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85738); Link: https://faaco.faa.gov/index.cfm/attachment/download/85738; File Name: Exhibit C-020 - Background Information Government Furnished Equipment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85735); Link: https://faaco.faa.gov/index.cfm/attachment/download/85735; File Name: Attachment 1 - Sample Award Fee Plan Criterion(a) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85736); Link: https://faaco.faa.gov/index.cfm/attachment/download/85736; File Name: Exhibit C-007 - ISC Standard Labor Categories (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85733); Link: https://faaco.faa.gov/index.cfm/attachment/download/85733; File Name: ISC PWS - IT Customer Training Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85734); Link: https://faaco.faa.gov/index.cfm/attachment/download/85734; File Name: Exhibit C-019 - Customer Feedback Reporting Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85698); Link: https://faaco.faa.gov/index.cfm/attachment/download/85698; File Name: DTFACT-16-R-00061 Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85731); Link: https://faaco.faa.gov/index.cfm/attachment/download/85731; File Name: Amendment 0004 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85699); Link: https://faaco.faa.gov/index.cfm/attachment/download/85699; File Name: ISC PWS - IT Customer Training Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85732); Link: https://faaco.faa.gov/index.cfm/attachment/download/85732; File Name: Question Submission Form (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85696); Link: https://faaco.faa.gov/index.cfm/attachment/download/85696; File Name: Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85697); Link: https://faaco.faa.gov/index.cfm/attachment/download/85697; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85730); Link: https://faaco.faa.gov/index.cfm/attachment/download/85730; File Name: Exhibit C-011 - Government Product Accessibility Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85694); Link: https://faaco.faa.gov/index.cfm/attachment/download/85694; File Name: Exhibit L-003 - Labor Hour Template - Amendment 0008 - Revised (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85771); Link: https://faaco.faa.gov/index.cfm/attachment/download/85771; File Name: Exhibit C-015 - Problem Management Procedures Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85695); Link: https://faaco.faa.gov/index.cfm/attachment/download/85695; File Name: ISC PWS - Service Center Support - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85772); Link: https://faaco.faa.gov/index.cfm/attachment/download/85772; File Name: Exhibit C-008 - Problem Notification Report (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85692); Link: https://faaco.faa.gov/index.cfm/attachment/download/85692; File Name: ISC PWS - IT Customer Training Support Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85693); Link: https://faaco.faa.gov/index.cfm/attachment/download/85693; File Name: Exhibit C-024 - Example List of FAA COTS Products - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85770); Link: https://faaco.faa.gov/index.cfm/attachment/download/85770; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85690); Link: https://faaco.faa.gov/index.cfm/attachment/download/85690; File Name: Exhibit C-005 - Background Information Standard Client Images (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85691); Link: https://faaco.faa.gov/index.cfm/attachment/download/85691; File Name: ISC PWS - LCAM End-User Device Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85719); Link: https://faaco.faa.gov/index.cfm/attachment/download/85719; File Name: ISC PWS - Program Management Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85717); Link: https://faaco.faa.gov/index.cfm/attachment/download/85717; File Name: Exhibit L-002 - Corporate Experience Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85718); Link: https://faaco.faa.gov/index.cfm/attachment/download/85718; File Name: ISC PWS - Service Center Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85726); Link: https://faaco.faa.gov/index.cfm/attachment/download/85726; File Name: Exhibit C-016 - Knowledge Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85727); Link: https://faaco.faa.gov/index.cfm/attachment/download/85727; File Name: ISC PWS - LCAM End-User Device Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85724); Link: https://faaco.faa.gov/index.cfm/attachment/download/85724; File Name: Exhibit B-001 - Pricing Schedule - Amendment 0008 (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85768); Link: https://faaco.faa.gov/index.cfm/attachment/download/85768; File Name: ISC PWS - LCAM End-User Device Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85725); Link: https://faaco.faa.gov/index.cfm/attachment/download/85725; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85769); Link: https://faaco.faa.gov/index.cfm/attachment/download/85769; File Name: Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85689); Link: https://faaco.faa.gov/index.cfm/attachment/download/85689; File Name: Exhibit C-010 - Sample TOR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85722); Link: https://faaco.faa.gov/index.cfm/attachment/download/85722; File Name: Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85766); Link: https://faaco.faa.gov/index.cfm/attachment/download/85766; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85723); Link: https://faaco.faa.gov/index.cfm/attachment/download/85723; File Name: DTFACT-16-R-00061- Amendment 0008 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85767); Link: https://faaco.faa.gov/index.cfm/attachment/download/85767; File Name: Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85687); Link: https://faaco.faa.gov/index.cfm/attachment/download/85687; File Name: Exhibit C-018 - Service Center Customer Satisfaction Survey Questions (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85720); Link: https://faaco.faa.gov/index.cfm/attachment/download/85720; File Name: Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85764); Link: https://faaco.faa.gov/index.cfm/attachment/download/85764; File Name: ISC Vendor Response True-up Helpdesk Total (Past 12 Months) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85688); Link: https://faaco.faa.gov/index.cfm/attachment/download/85688; File Name: Exhibit B-002 - Award Fee Plan (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85721); Link: https://faaco.faa.gov/index.cfm/attachment/download/85721; File Name: Exhibit L-003 - Labor Hour Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85765); Link: https://faaco.faa.gov/index.cfm/attachment/download/85765; File Name: ISC PWS - Service Center Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85762); Link: https://faaco.faa.gov/index.cfm/attachment/download/85762; File Name: Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85763); Link: https://faaco.faa.gov/index.cfm/attachment/download/85763; File Name: Exhibit B-001 - Pricing Schedule (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85760); Link: https://faaco.faa.gov/index.cfm/attachment/download/85760; File Name: Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85761); Link: https://faaco.faa.gov/index.cfm/attachment/download/85761; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85708); Link: https://faaco.faa.gov/index.cfm/attachment/download/85708; File Name: Exhibit C-021 - Historical Information Deskside Technician Data (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85709); Link: https://faaco.faa.gov/index.cfm/attachment/download/85709; File Name: Exhibit C-012 - Reference Information Applicable Directives (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85706); Link: https://faaco.faa.gov/index.cfm/attachment/download/85706; File Name: DTFACT-16-R-00061 Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85707); Link: https://faaco.faa.gov/index.cfm/attachment/download/85707; File Name: Attachment 2 - Sample Award Fee Calculation Scenario - Performance Period 1 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85715); Link: https://faaco.faa.gov/index.cfm/attachment/download/85715; File Name: Exhibit C-003 - Background Information Network Printers (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85759); Link: https://faaco.faa.gov/index.cfm/attachment/download/85759; File Name: Exhibit C-022 - Background Information Level I VIP Incidents (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85716); Link: https://faaco.faa.gov/index.cfm/attachment/download/85716; File Name: ISC PWS - IT Customer Training Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85713); Link: https://faaco.faa.gov/index.cfm/attachment/download/85713; File Name: ISC PWS - Program Management Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85757); Link: https://faaco.faa.gov/index.cfm/attachment/download/85757; File Name: Exhibit L-005 - Past Performance Questionnaire for Services (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85714); Link: https://faaco.faa.gov/index.cfm/attachment/download/85714; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85758); Link: https://faaco.faa.gov/index.cfm/attachment/download/85758; File Name: Exhibit C-001 - Background Information Worldwide FAA Facilities (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85711); Link: https://faaco.faa.gov/index.cfm/attachment/download/85711; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85755); Link: https://faaco.faa.gov/index.cfm/attachment/download/85755; File Name: ISC PWS - Service Center Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85712); Link: https://faaco.faa.gov/index.cfm/attachment/download/85712; File Name: DTFACT-16-R-00061 - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85756); Link: https://faaco.faa.gov/index.cfm/attachment/download/85756; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85753); Link: https://faaco.faa.gov/index.cfm/attachment/download/85753; File Name: Exhibit L-004 - Key Personnel Matrix (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85710); Link: https://faaco.faa.gov/index.cfm/attachment/download/85710; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85754); Link: https://faaco.faa.gov/index.cfm/attachment/download/85754; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85751); Link: https://faaco.faa.gov/index.cfm/attachment/download/85751; File Name: ISC PWS - Service Center Support - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85752); Link: https://faaco.faa.gov/index.cfm/attachment/download/85752; File Name: ISC PWS - LCAM End-User Device Support - Amendment 0007 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85750); Link: https://faaco.faa.gov/index.cfm/attachment/download/85750; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85739); Link: https://faaco.faa.gov/index.cfm/attachment/download/85739; File Name: ISC PWS - Service Center Support Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85704); Link: https://faaco.faa.gov/index.cfm/attachment/download/85704; File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85748); Link: https://faaco.faa.gov/index.cfm/attachment/download/85748; File Name: Exhibit C-006 - Definition of Terms and Acronyms (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85705); Link: https://faaco.faa.gov/index.cfm/attachment/download/85705; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85749); Link: https://faaco.faa.gov/index.cfm/attachment/download/85749; File Name: DTFACT-16-R-00061 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85702); Link: https://faaco.faa.gov/index.cfm/attachment/download/85702; File Name: Exhibit B-004 - Metric Exception Report (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85746); Link: https://faaco.faa.gov/index.cfm/attachment/download/85746; File Name: Exhibit C-002 - Background Information Laptops and Desktops (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85703); Link: https://faaco.faa.gov/index.cfm/attachment/download/85703; File Name: Exhibit C-009 - Sample COR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85747); Link: https://faaco.faa.gov/index.cfm/attachment/download/85747; File Name: Exhibit C-004 - Background Information Network Hardware (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85700); Link: https://faaco.faa.gov/index.cfm/attachment/download/85700; File Name: Exhibit L-002 - Corporate Experience Template - Amendment 0004 (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85744); Link: https://faaco.faa.gov/index.cfm/attachment/download/85744; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85701); Link: https://faaco.faa.gov/index.cfm/attachment/download/85701; File Name: Exhibit L-006 - Past Performance Template (docx) (https://faaco.faa.gov/index.cfm/attachment/download/85745); Link: https://faaco.faa.gov/index.cfm/attachment/download/85745; File Name: Exhibit C-014 - Problem Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85742); Link: https://faaco.faa.gov/index.cfm/attachment/download/85742; File Name: Exhibit C-023 - Background Information Mobile Devices (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85743); Link: https://faaco.faa.gov/index.cfm/attachment/download/85743; File Name: DTFACT-16-R-00061 Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85740); Link: https://faaco.faa.gov/index.cfm/attachment/download/85740; File Name: Exhibit L-001 - Instructions for Oral Presentations (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85741); Link: https://faaco.faa.gov/index.cfm/attachment/download/85741; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
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D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment