FBODaily.com | FedBizOpps: FILE | D | Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

FBO DAILY - FEDBIZOPPS ISSUE OF JANUARY 05, 2018 FBO #5887
DOCUMENT

D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment

Notice Date: 1/3/2018
Notice Type: Attachment
NAICS: 541513 — Computer Facilities Management Services
Contracting Office: FEDERAL AVIATION ADMINISTRATION, AAQ-620 CT - William J. Hughes Technical Center (Atlantic City, NJ)
Solicitation Number: 28509
Response Due: 1/10/2018
Archive Date: 1/10/2018
Point of Contact: Kimberly Hulme, kimberly.hulme@faa.gov, Phone: 609-485-5726
E-Mail Address: Click here to email Kimberly Hulme
(kimberly.hulme@faa.gov)
Small Business Set-Aside: N/A
Description: ***IF YOU ARE VIEWING THIS ANNOUNCEMENT ON ANY SITE OTHER THAN THE FAA CONTRACTING OPPORTUNITIES SITE, PLEASE GO TO https://faaco.faa.gov TO VIEW THE ANNOUCNEMENT AND ATTACHMENTS IN THEIR ENTIRETY.*** _____________________________________________________________ ***SIR Amendment 0006 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0006). 2. To provide updated documents resulting from the responses provided in Amendment 0006 (Reference File names: DTFACT-16-R-00061 - Amendment 0006, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 00006, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0006, ISC PWS - IT Customer Training Support - Amendment 0006, ISC PWS - LCAM End-User Device Support - Amendment 0006, ISC PWS - Service Center Support - Amendment 0006 _____________________________________________________________ ***SIR Amendment 0005 is posted to complete the following: 1. In accordance with SIR Section L.1, the Corporate Experience Proposals were due December 13, 2017. Therefore, no additional offerors are eligible to submit a proposal for DTFACT-16-R-00061. The following amendment is to provide information to only those offerors that submitted a proposal by the due date. 2. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0005). 2. To provide updated documents resulting from the responses provided in Amendment 0005 (Reference File names: DTFACT-16-R-00061 - Amendment 0005, ISC PWS - IT Customer Training Support - Amendment 0005, ISC PWS - LCAM End-User Device Support - Amendment 0005, ISC PWS - Program Management Support - Amendment 0005, ISC PWS - Service Center Support - Amendment 0005, ISC Vendor Response True-up Helpdesk Total (Past 12 Months) _____________________________________________________________ ***SIR Amendment 0004 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0004). 2. To provide updated documents resulting from the responses provided in Amendment 000 (Reference File name: Exhibit L-002 - Corporate Experience Template - Amendment 0004). _____________________________________________________________ ***SIR Amendment 0003 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0003). 2. To provide updated documents resulting from the responses provided in Amendment 0003 (Reference File names: DTFACT-16-R-00061 - Amendment 0003, ISC PWS - Service Center Support - Amendment 0003, ISC PWS - LCAM End-User Device Support - Amendment 0003, Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003, Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 ). _____________________________________________________________ ***SIR Amendment 0002 is posted to complete the following: 1. To provide provide responses to industry questions regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0002). 2. To provide updated documents resulting from the responses provided in Amendment 0002 (Reference File names: DTFACT-16-R-00061 - Amendment 0002, ISC PWS - IT Customer Training Support - Amendment 0002, Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002). _____________________________________________________________ ***SIR Amendment 0001 is posted to complete the following: 1. To provide provide responses to industry questions, and notes regarding SIR DTFACT-16-R-00061. (Reference File name: Amendment 0001). 2. To provide updated documents resulting from the responses provided in Amendment 0001 (Reference File names: DTFACT-16-R-00061 - Amendment 0001, ISC PWS - Service Center Support - Amendment 0001). _____________________________________________________________ The Federal Aviation Administration (FAA) is soliciting proposals for an Integrated Service Center to support the FAA Office of Information and Technology (AIT). This is an unrestricted �best value � competitive procurement. The NAICS code for this requirement is 541513, Computer Facilities Management Services, and the size standard is $27.5 million. The FAA plans to award one (1) indefinite delivery/indefinite quantity (IDIQ), hybrid fixed price award fee (FPAF), fixed price (FP) with performance adjustments, fixed price (FP), and time and materials (T&M) contract with a ten (10) year period of performance. Interested parties responding to this solicitation are directed to the attached Screening Information Request (SIR), DTFACT-16-R-00061 and the accompanying exhibits and attachments. All questions/inquiries must be provided in writing on the attached template, titled �Question Submission Form, � by 5 p.m., EST, November 17, 2017, to Kimberly Hulme at kimberly.hulme@faa.gov. The proposal due date can be found in Section L of the SIR. Prospective offerors are hereby on notice that any amendment(s) issued to this solicitation will be published at https://faaco.faa.gov. Therefore, it is the offerors responsibility to visit this website frequently for updates on this procurement. This announcement does not obligate the Government to award any effort resultant from SIR DTFACT-16-R-00061. Please note: The FAA Contracting Opportunities website has generated solicitation number 28509 for this SIR. The official SIR number is DTFACT-16-R-00061. Any amendments for DTFACT-16-R-00061 will be posted under the system generated number of 28509. If you're viewing this announcement from a source other than Federal Aviation Administration Contract Opportunities (FAACO), visit https://faaco.faa.gov/index.cfm/announcement/view/28950 to view the original announcement.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/FAA/WJHTC/28509/listing.html)
Document(s): Attachment; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85051); Link: https://faaco.faa.gov/index.cfm/attachment/download/85051; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85050); Link: https://faaco.faa.gov/index.cfm/attachment/download/85050; File Name: Exhibit L-006 - Past Performance Template (docx) (https://faaco.faa.gov/index.cfm/attachment/download/85017); Link: https://faaco.faa.gov/index.cfm/attachment/download/85017; File Name: DTFACT-16-R-00061 Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85016); Link: https://faaco.faa.gov/index.cfm/attachment/download/85016; File Name: Exhibit C-014 - Problem Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85019); Link: https://faaco.faa.gov/index.cfm/attachment/download/85019; File Name: Attachment 1 - Sample Award Fee Plan Criterion(a) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85018); Link: https://faaco.faa.gov/index.cfm/attachment/download/85018; File Name: DTFACT-16-R-00061 Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85013); Link: https://faaco.faa.gov/index.cfm/attachment/download/85013; File Name: Exhibit C-007 - ISC Standard Labor Categories (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85012); Link: https://faaco.faa.gov/index.cfm/attachment/download/85012; File Name: Exhibit C-020 - Background Information Government Furnished Equipment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85015); Link: https://faaco.faa.gov/index.cfm/attachment/download/85015; File Name: DTFACT-16-R-00061 Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85014); Link: https://faaco.faa.gov/index.cfm/attachment/download/85014; File Name: ISC PWS - IT Customer Training Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85053); Link: https://faaco.faa.gov/index.cfm/attachment/download/85053; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85052); Link: https://faaco.faa.gov/index.cfm/attachment/download/85052; File Name: ISC PWS - LCAM End-User Device Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85011); Link: https://faaco.faa.gov/index.cfm/attachment/download/85011; File Name: ISC PWS - Service Center Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85055); Link: https://faaco.faa.gov/index.cfm/attachment/download/85055; File Name: Exhibit B-003 - Performance Requirement Calculations for Price Adjustment (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85010); Link: https://faaco.faa.gov/index.cfm/attachment/download/85010; File Name: ISC PWS - LCAM End-User Device Support Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85054); Link: https://faaco.faa.gov/index.cfm/attachment/download/85054; File Name: Exhibit B-002 - Award Fee Plan (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85040); Link: https://faaco.faa.gov/index.cfm/attachment/download/85040; File Name: Exhibit C-010 - Sample TOR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84999); Link: https://faaco.faa.gov/index.cfm/attachment/download/84999; File Name: Exhibit L-002 - Corporate Experience Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84998); Link: https://faaco.faa.gov/index.cfm/attachment/download/84998; File Name: ISC PWS - LCAM End-User Device Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85009); Link: https://faaco.faa.gov/index.cfm/attachment/download/85009; File Name: Exhibit L-005 - Past Performance Questionnaire for Services (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84995); Link: https://faaco.faa.gov/index.cfm/attachment/download/84995; File Name: Exhibit C-022 - Background Information Level I VIP Incidents (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85006); Link: https://faaco.faa.gov/index.cfm/attachment/download/85006; File Name: Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84994); Link: https://faaco.faa.gov/index.cfm/attachment/download/84994; File Name: Exhibit C-012 - Reference Information Applicable Directives (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85005); Link: https://faaco.faa.gov/index.cfm/attachment/download/85005; File Name: DTFACT-16-R-00061 Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85049); Link: https://faaco.faa.gov/index.cfm/attachment/download/85049; File Name: ISC PWS - Service Center Support Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84997); Link: https://faaco.faa.gov/index.cfm/attachment/download/84997; File Name: Exhibit C-006 - Definition of Terms and Acronyms (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85008); Link: https://faaco.faa.gov/index.cfm/attachment/download/85008; File Name: DTFACT-16-R-00061 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85007); Link: https://faaco.faa.gov/index.cfm/attachment/download/85007; File Name: Exhibit C-002 - Background Information Laptops and Desktops (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84996); Link: https://faaco.faa.gov/index.cfm/attachment/download/84996; File Name: Exhibit C-019 - Customer Feedback Reporting Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84991); Link: https://faaco.faa.gov/index.cfm/attachment/download/84991; File Name: Exhibit C-004 - Background Information Network Hardware (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85002); Link: https://faaco.faa.gov/index.cfm/attachment/download/85002; File Name: Exhibit C-015 - Problem Management Procedures Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85046); Link: https://faaco.faa.gov/index.cfm/attachment/download/85046; File Name: Exhibit C-009 - Sample COR Delegation Memorandum (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84990); Link: https://faaco.faa.gov/index.cfm/attachment/download/84990; File Name: Exhibit C-013 - Incident Management Proces Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85001); Link: https://faaco.faa.gov/index.cfm/attachment/download/85001; File Name: Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85045); Link: https://faaco.faa.gov/index.cfm/attachment/download/85045; File Name: Exhibit L-003 - Labor Hour Template (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/85004); Link: https://faaco.faa.gov/index.cfm/attachment/download/85004; File Name: ISC PWS - Service Center Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84993); Link: https://faaco.faa.gov/index.cfm/attachment/download/84993; File Name: Amendment 0006 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85048); Link: https://faaco.faa.gov/index.cfm/attachment/download/85048; File Name: Exhibit C-003 - Background Information Network Printers (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85003); Link: https://faaco.faa.gov/index.cfm/attachment/download/85003; File Name: Exhibit B-001 - Pricing Schedule (xlsx) (https://faaco.faa.gov/index.cfm/attachment/download/84992); Link: https://faaco.faa.gov/index.cfm/attachment/download/84992; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85042); Link: https://faaco.faa.gov/index.cfm/attachment/download/85042; File Name: ISC PWS - Program Management Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85041); Link: https://faaco.faa.gov/index.cfm/attachment/download/85041; File Name: ISC PWS - Service Center Support - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85000); Link: https://faaco.faa.gov/index.cfm/attachment/download/85000; File Name: Exhibit C-016 - Knowledge Management Process Guide (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85044); Link: https://faaco.faa.gov/index.cfm/attachment/download/85044; File Name: ISC PWS - LCAM End-User Device Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85043); Link: https://faaco.faa.gov/index.cfm/attachment/download/85043; File Name: Exhibit L-002 - Corporate Experience Template - Amendment 0004 (doc) (https://faaco.faa.gov/index.cfm/attachment/download/84988); Link: https://faaco.faa.gov/index.cfm/attachment/download/84988; File Name: Exhibit B-004 - Metric Exception Report (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84987); Link: https://faaco.faa.gov/index.cfm/attachment/download/84987; File Name: Exhibit L-001 - Instructions for Oral Presentations (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84989); Link: https://faaco.faa.gov/index.cfm/attachment/download/84989; File Name: Exhibit C-023 - Background Information Mobile Devices (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84984); Link: https://faaco.faa.gov/index.cfm/attachment/download/84984; File Name: DTFACT-16-R-00061 Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85039); Link: https://faaco.faa.gov/index.cfm/attachment/download/85039; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84983); Link: https://faaco.faa.gov/index.cfm/attachment/download/84983; File Name: ISC PWS - IT Customer Training Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85038); Link: https://faaco.faa.gov/index.cfm/attachment/download/85038; File Name: Exhibit C-018 - Service Center Customer Satisfaction Survey Questions (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84986); Link: https://faaco.faa.gov/index.cfm/attachment/download/84986; File Name: Attachment 2 - Sample Award Fee Calculation Scenario - Performance Period 1 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/84985); Link: https://faaco.faa.gov/index.cfm/attachment/download/84985; File Name: ISC PWS - Program Management Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85035); Link: https://faaco.faa.gov/index.cfm/attachment/download/85035; File Name: ISC PWS - Service Center Support Amendment 0005 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85034); Link: https://faaco.faa.gov/index.cfm/attachment/download/85034; File Name: ISC PWS - IT Customer Training Support (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85037); Link: https://faaco.faa.gov/index.cfm/attachment/download/85037; File Name: Exhibit L-004 - Key Personnel Matrix (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85036); Link: https://faaco.faa.gov/index.cfm/attachment/download/85036; File Name: Exhibit C-001 - Background Information Worldwide FAA Facilities (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85031); Link: https://faaco.faa.gov/index.cfm/attachment/download/85031; File Name: Exhibit C-017 - Available Government Furnished Equipment Tools - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85030); Link: https://faaco.faa.gov/index.cfm/attachment/download/85030; File Name: Exhibit C-021 - Historical Information Deskside Technician Data (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85033); Link: https://faaco.faa.gov/index.cfm/attachment/download/85033; File Name: ISC Vendor Response True-up Helpdesk Total (Past 12 Months) (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85032); Link: https://faaco.faa.gov/index.cfm/attachment/download/85032; File Name: Amendment 0004 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85028); Link: https://faaco.faa.gov/index.cfm/attachment/download/85028; File Name: Exhibit C-007 - ISC Standard Labor Categories - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85027); Link: https://faaco.faa.gov/index.cfm/attachment/download/85027; File Name: Question Submission Form (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85029); Link: https://faaco.faa.gov/index.cfm/attachment/download/85029; File Name: Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85024); Link: https://faaco.faa.gov/index.cfm/attachment/download/85024; File Name: ISC PWS - IT Customer Training Support Amendment 0002 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85023); Link: https://faaco.faa.gov/index.cfm/attachment/download/85023; File Name: Exhibit C-011 - Government Product Accessibility Template (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85026); Link: https://faaco.faa.gov/index.cfm/attachment/download/85026; File Name: Exhibit C-005 - Background Information Standard Client Images (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85025); Link: https://faaco.faa.gov/index.cfm/attachment/download/85025; File Name: Exhibit C-008 - Problem Notification Report (doc) (https://faaco.faa.gov/index.cfm/attachment/download/85020); Link: https://faaco.faa.gov/index.cfm/attachment/download/85020; File Name: Amendment 0001 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85022); Link: https://faaco.faa.gov/index.cfm/attachment/download/85022; File Name: Exhibit C-006 - Definition of Terms and Acronyms - Amendment 0003 (pdf) (https://faaco.faa.gov/index.cfm/attachment/download/85021); Link: https://faaco.faa.gov/index.cfm/attachment/download/85021; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
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D -- Integrated Service Center - SIR # DTFACT-16-R-00061 - Attachment