SOURCES SOUGHT
J -- Full Service Maintenance Agreement for VTC Equipment and Paging System - Equipment List
- Notice Date
- 6/10/2013
- Notice Type
- Sources Sought
- NAICS
- 334310
— Audio and Video Equipment Manufacturing
- Contracting Office
- Department of the Air Force, Air Combat Command, 633 CONS, 74 Nealy Avenue, Suite 100, Langley AFB, Virginia, 23665, United States
- ZIP Code
- 23665
- Solicitation Number
- JTFCS-003
- Archive Date
- 7/10/2014
- Point of Contact
- Eulanda D. Banks, Phone: 7575017736, Dianne Galloway, Phone: 7575017735
- E-Mail Address
-
eulanda.banks@jtfcs.northcom.mil, dianne.galloway@jtfcs.northcom.mil
(eulanda.banks@jtfcs.northcom.mil, dianne.galloway@jtfcs.northcom.mil)
- Small Business Set-Aside
- Total Small Business
- Description
- Equipment List This is a Sources Sought Synopsis and may or may not result in the issuance of the Request for Quotes (RFQ). A solicitation is not being issued at this time and this notice shall not be construed as a commitment by the Government to issue a solicitation, nor does it restrict the Government to a particular acquisition approach. Seeking possible sources to provide full service Video Maintenance Agreement for all Video Tele-Conference (VTC) equipment and Paging System for Joint Base Langley-Eustis, Joint Task Force Civil Support, Ft. Eustis, Virginia under NAICS Code: 334310, Size Standard: 750 Employees The contemplated contract type is a firm fixed-price contract. Interested parties are requested to submit a statement of capability including: a point of contact, business status, business size and a detailed description of the required items. A determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purposes of determining whether to conduct a competitive procurement. The vendor is to provide full service video maintenance agreement for Crestron, Tandberg and all video teleconferencing equipment systems. Services shall include proactive remote programming and technical support, on-site dispatch of a technician, and same-day parts replacement to be delivered at the same time as the technician is dispatched. Technician shall provide the necessary contracting support to resolve the system issue. Vendor shall also provide full service paging system maintenance. Standard maintenance on-site support coverage shall consist of: Full Coverage Telephone Support: 5 days a week with two-business hour response provided for critical system problems and a 24 hour response for non-critical issues. In addition, all coverage options shall include: Remote Programming Management - Support and remote programming to evaluate the nature of the problem. Intelligent Dispatch - With the information gathered via remote programming, the technical shall be prepared to resolve the problem the first time, minimizing return visits and downtime. Replacement Parts - Replacement parts and the labor shall be included in the Service Agreement. Contractor must have a readily available, wide-array of comparable commercial grade products and be supported by a national distribution system designed to provide the correct part in the shortest interval possible. Helpline Support -Capability to receive calls during normal business hours and get the required answers for products, features/functions and interoperability. Basic Help Line and application support services shall be included in pricing. Engineering services must also be available for consultation on issues and objectives Technician Assignment/Management Support - Technicians shall be dispatched and assigned to service calls based on their experience and qualifications with AV/Video and paging systems. Application/Data Support to determine if the issue is network or application related. NOC Support - VICOM's Network Operations Center - Test and troubleshoot Video Wall Monitors and VTC Equipment.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/ACC/1CONS/JTFCS-003/listing.html)
- Place of Performance
- Address: Joint Base Langley-Eustis, Joint Task Force Civil Support, 1504 Madison Avenue, Fort Eustis, Virginia, 23604, United States
- Zip Code: 23604
- Zip Code: 23604
- Record
- SN03084706-W 20130612/130610235811-253592b4f5b82a62710bd129207cf48f (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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